These Terms and Conditions set out the rules that govern your use of the online casino and sportsbook operated by MrWest. They explain the relationship between us and you, the responsibilities that apply when you register an account, place bets or play games, and how we manage deposits, withdrawals and disputes. By using the platform you agree to comply with these terms and any policies we publish from time to time.
You must provide accurate personal information when registering and keep your account details up to date. We may require identity and address verification before allowing withdrawals or where required for security or anti-money laundering checks. You are responsible for maintaining the confidentiality of your login details and for all activity that occurs under your account. If you suspect unauthorised use, contact support immediately at [email protected].
Registration is limited to persons who meet the minimum legal gambling age in their jurisdiction and who are permitted to play under applicable local law. We may refuse registration or suspend accounts where eligibility cannot be confirmed. Verification may include copies of official ID, proof of address and documentation to demonstrate source of funds for large transactions.
You must not use the platform for any fraudulent, abusive or criminal activity. Creating multiple accounts, attempting to manipulate promotions, colluding with others or using automated software to play is prohibited. We reserve the right to restrict or close accounts and void bets or bonus funds where we suspect breaches of these rules or other unfair play.
Promotions are subject to specific terms which apply in addition to these general conditions. Only one active bonus may apply per account where stated, and promotional funds are subject to wagering and game contribution rules. Maximum bet limits may apply while wagering bonus funds. We reserve the right to withdraw or amend any promotion where we reasonably believe there is abuse or error.
Accepted payment methods, minimum and maximum amounts are listed in the cashier. Deposits are usually available immediately, while withdrawals may be subject to processing time and verification checks. We may require you to use the same method for withdrawals as used for deposits where practical. We may apply limits to withdrawals and, in certain cases, large wins may be paid in instalments pending additional checks.
If you have a complaint, contact our support team and provide relevant details so we can investigate. We aim to handle disputes promptly and fairly. If a resolution cannot be reached we may refer the matter to an independent dispute resolution service where applicable or follow any procedures required by the regulator relevant to your case.
We may update these Terms and Conditions from time to time. Material changes will be communicated via the website or email where possible. Continued use of the platform after changes are posted will constitute acceptance of the updated terms. For any questions about these terms please contact [email protected].
