At MrWest we take responsible gambling seriously. We want every player to enjoy their time with us in a safe, controlled way, so we provide practical tools and clear guidance to help you stay in control. This page explains the steps we offer and where to get further support if you need it.
We base our approach on player safety, transparency and early intervention. We encourage sensible play, make limits easy to set, and act quickly if activity suggests a player may be at risk. Our team treats all concerns confidentially and without judgement.
You can manage your account activity from the settings area. Controls are straightforward and designed for everyday use. We recommend reviewing them regularly to match your current circumstances.
Players can set daily, weekly and monthly deposit limits. Limits take effect immediately and apply across all payment methods. You can lower limits at any time; increases may be subject to a short cooling-off period for your protection.
Loss limits help cap how much you can lose over a set period. These are applied on request via your account and are enforced automatically once set. Loss limits are a practical way to reduce short-term risk without closing your account.
Use session reminders or reality checks to track how long you play. You can activate periodic alerts or set a daily play time limit. These reminders are discreet and can help you stick to a plan.
If you need a longer break you can choose a temporary time-out or opt for self-exclusion. Time-outs range from 24 hours up to several weeks. Self-exclusion closes access to your account and blocks marketing contact. We will assist with account closure and advise on next steps if requested.
Look out for common warning signs such as chasing losses, changes in sleep or spending patterns, neglecting responsibilities, or hiding activity from friends and family. If these occur, it is a good moment to pause and use the controls available.
Set limits before you start, stick to a budget, use session reminders, avoid gambling when stressed or tired, and never gamble with money needed for bills. Discuss your play with someone you trust and consider reducing access to payment methods if that helps.
If you or someone you know needs extra support, please contact recognised UK services such as GamCare and BeGambleAware. These organisations provide free, confidential advice, helplines and treatment options. If you want help from us, contact support and we will point you to the right resources and help implement safeguards on your account.
For day-to-day control choose the limit that suits you and remember we are here to help whenever you need it. If you prefer, you can also use Mr West account settings to adjust limits or request a break at any time.
