Our support team is on hand to help with questions, account-related issues, technical concerns or general feedback. If you need help with verification, deposits or withdrawals, or want to report a site problem, get in touch and we’ll respond promptly. Use live chat for quick assistance or email for document uploads and detailed enquiries. Our team can also guide on responsible gambling tools, setting limits and self-exclusion options.
| Department | Contact |
|---|---|
| Customer support | Live chat (available 24/7) and email for account help: [email protected] |
| General enquiries | Email for billing, payments and general enquiries: [email protected] |
| Affiliate enquiries | Affiliate team (partnerships): [email protected] |
| Phone | Phone (Mon-Fri): +44 20 7946 0321 |
| Working hours | Live chat 24/7, email Mon-Fri 09:00-18:00 |
Email is our preferred contact method for detailed enquiries, account issues, or when you need to send documents. Please email [email protected] with a clear subject line and include your full name, account ID and up-to-date contact details to avoid delays. We usually respond within 24 hours and may ask for additional information to resolve your request quickly.
Our support team aims to respond quickly. Most enquiries are answered within one business day. Simple requests via live chat usually get an immediate reply, while email queries are typically handled within 24 hours. Complex cases, such as KYC checks or payment investigations, may take longer depending on their nature and we will keep you updated until the matter is resolved.
Tell us what you think, we welcome feedback, suggestions and ideas to make the site better. Every message is read by our team and reviewed carefully to help improve features, promotions and the overall user experience. Please share thoughts on games, payments or site usability; your input directly shapes updates and priorities.
