Privacy & Data Protection
This Privacy Policy explains how MrWest collects, uses and protects personal information when you use our online casino and related services in the United Kingdom. We take your privacy seriously and aim to be clear about the types of data we hold, how we use it and the choices available to you.
Types of data we collect
Personal data
We collect information you provide when you register an account or contact us, including your name, date of birth, email address, postal address and telephone number. We may also record identity documents submitted for verification purposes and any information required for payment processing.
Technical data
When you visit our site we collect technical information such as IP address, device and browser type, operating system, screen resolution and language settings. We also log session data, pages viewed and game activity to maintain service performance and detect fraud.
Transactional data
We process payment and transaction details related to deposits, wagers and withdrawals. This may include card or e-wallet identifiers, transaction reference numbers and currency used. We do not store full card details on our systems; these are handled by our payment providers.
How we use your information
Your data is used to operate your account, process payments, verify identity for regulatory and anti-money-laundering checks, provide customer support and improve our services. We may also use information for security monitoring, fraud prevention and to comply with legal obligations. Where we rely on consent for marketing communications, you can withdraw consent at any time.
Data protection practices
We protect information using administrative, technical and physical measures. This includes secure connections (TLS), access controls, and regular security reviews. Only authorised staff and service partners have access to personal data where necessary to provide our services.
Cookies and tracking technologies
We use cookies and similar technologies to remember preferences, support login, analyse site performance and deliver personalised content. Some cookies are essential for core functionality and others are used for analytics or marketing. You can manage cookie settings in your browser and via our cookie settings tool where provided.
User rights
You have rights under UK data protection law including the right to access personal information we hold about you, request correction of inaccuracies, object to or restrict certain processing, and withdraw consent where processing is based on consent. You also have the right to lodge a complaint with a supervisory authority.
Access, correction and deletion of data
To request access, correction or deletion of your data contact our support team. We will respond in line with applicable law and may need to retain certain records to meet legal or regulatory requirements. Some requests may be limited where retention is required for compliance or fraud prevention.
Information sharing and third parties
We share information with payment processors, identity verification vendors, game providers and other trusted service partners who act on our behalf. We may also disclose data to comply with law enforcement or regulatory requests. Where data is transferred outside the UK, we use appropriate safeguards to protect your information.
Privacy policy updates
We may update this policy from time to time. When we make significant changes we will notify you through the site or by email. The most recent version will always be available on our website.